ODBUS Cancellation & Refund Policy
Cancellation And Refund Policy
ODBUS Cancellation & Refund Policy
We know plans change. This page explains how ticket cancellations work on ODBUS, what you get back, and how long it takes.
Cancellation Window & Charges
Tickets can be cancelled up to 12 hours before the scheduled departure. Cancellations are not permitted within 12 hours of departure. Cancellation charges depend on how far in advance you cancel:
Time Before Departure at Cancellation | Cancellation Charge | You Receive |
12 – 18 hours | 35% of fare | 65% of fare |
18 – 24 hours | 25% of fare | 75% of fare |
More than 24 hours | 20% of fare | 80% of far |
Cancellation charges are calculated on the original base fare, excluding taxes and convenience fees — this applies even if a discount or promo code was used at booking. The charge is not calculated on the discounted amount actually paid.
- Partial cancellations are not allowed — a booking must be cancelled in full, not seat-by-seat within a single reservation.
- Cancellations can only be made through the ODBUS website or app. Cancellation requests over phone or email are not accepted for self-initiated cancellations (see below for operator-cancelled trips, which work differently).
If Your Operator Cancels the Trip
If a Bus Operator cancels your scheduled service, email support@odbus.in with your PNR number. Our team will verify the cancellation and process a refund to your original payment method (credit card, net banking, or UPI).
Refund Timelines
Approved refunds are credited to your original payment method within 10 working days of cancellation or receipt of your refund email (for operator-cancelled trips).
If your refund is delayed beyond this window, contact ODBUS support at 9583918888 (9:00 AM – 7:00 PM).
What's Not Refundable
- Transaction fees and GST are non-refundable on any cancellation.
- Rescheduled tickets are not eligible for a further cancellation refund — once a booking has been rescheduled, it cannot subsequently be cancelled for a refund.
Operator-Specific Terms
Cancellation terms can vary by Bus Operator and are set by the individual operator. Operator-specific terms are shown at the time of booking and on your ticket confirmation (printout or email) — please check these alongside ODBUS's general policy above.
Frequently Asked Questions
Can I cancel just one seat out of a multi-seat booking? No — ODBUS does not support partial cancellations. The full booking must be cancelled together.
How do I know how much I'll get back? Your refund depends on how far before departure you cancel — see the table above. The exact amount is also shown on the cancellation confirmation screen before you confirm.
What if the bus operator cancels my trip instead of me? You don't need to "cancel" anything — email support@odbus.in with your PNR and we'll process the refund directly, since this wasn't a customer-initiated cancellation.
Can I reschedule instead of cancelling? Yes, by contacting ODBUS support at 9583918888 — this isn't a self-service feature yet. Note that once a ticket is rescheduled, it can no longer be cancelled for a refund.
