Terms And Conditions

1. Acceptance of Terms
By accessing or using the ODBUS website, mobile app, or booking services (together, the "Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Platform.

2. Definitions
  • "ODBUS," "we," "our," "us" refers to OD Tours and Travels, operating the ODBUS platform.
  • "Bus Operator" means any third-party bus service provider listed on the Platform.
  • "User," "you," "passenger" means any individual booking or using services through the Platform.
  • "Booking" means a confirmed reservation made through the Platform for travel on a Bus Operator's service.

3. ODBUS's Role
ODBUS is an online platform that enables Users to discover and book bus tickets from independent Bus Operators. ODBUS does not own, operate, or control any bus service. We work with a network of Bus Operators across Odisha and neighbouring states to provide access to routes, schedules, and fares in one place.

4. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to make a Booking on the Platform. The Platform is intended for personal, non-commercial use.

5. Bookings and Boarding
  • Arrival and departure times shown on your ticket are approximate. Please arrive at the boarding point at least 15 minutes before the scheduled departure.
  • Carry a copy of your ticket and a valid photo ID (Driving Licence, Student ID, Company ID, Passport, PAN Card, or Voter ID) during travel.
  • Tickets booked through ODBUS are non-transferable and valid only for the passenger named at booking.
  • If a booking confirmation email or SMS is delayed or not received due to a technical issue, or an incorrect email/phone number provided by the User, the booking will still be considered valid as long as it appears as confirmed in your ODBUS account.
  • If an amount is deducted but no ticket or confirmation is received, contact ODBUS support immediately at 9583918888.
6. Baggage Policy
Each passenger may carry up to 15 kg of baggage in total: one bag up to 10 kg, and one personal item (laptop bag, handbag, or briefcase) up to 5 kg. Additional baggage is subject to the Bus Operator's own policy and may incur extra charges.

7. Cancellations and Refunds
  • Cancellations are permitted only if the scheduled departure is more than 12 hours away at the time of cancellation. Cancellations cannot be made within 12 hours of departure.
  • Cancellation charges are applied based on how far in advance of departure the cancellation is made:

    Time Before Departure at Cancellation           
    Cancellation                 Charge
    You Receive
    12 – 18 hours35% of fare65% of fare
    18 – 24 hours25% of fare75% of fare
    More than 24 hours20% of fare80% of fare

  • Approved refunds are credited to your original payment method within 10 working days.
  • Full cancellation terms are available on our [Cancellation Policy page].
8. Rescheduling
ODBUS does not currently offer self-service rescheduling on the website or app. To change the date or time of a confirmed booking, contact ODBUS support at 9583918888. Rescheduling is subject to the relevant Bus Operator's approval and seat availability, and is not guaranteed. No additional charge applies where the fare for the rescheduled journey is the same as the original booking. (Note: what happens if the rescheduled journey's fare is different has not been confirmed — worth clarifying before this goes live, since Section 9 handles a similar fare-difference scenario for bus type changes.)

9. Bus and Seat Changes
  • If a Bus Operator changes the type of bus for a booked journey, ODBUS will refund the fare difference to the customer, provided the request is made within 24 hours of the scheduled journey.
  • For safety and comfort reasons, ODBUS reserves the right to reassign or cancel a seat/sleeper booking where a male passenger's seat is booked adjacent to a solo female passenger's seat. Where this occurs, ODBUS will make reasonable efforts to offer an alternative seat or a full refund for the affected booking.
  • Some Bus Operators offer "double sleeper" berths designed for two passengers, in addition to single sleeper berths. Booking a single sleeper berth is not affected by this clause. However, if only one seat of a double sleeper berth is booked — leaving the other seat in that berth unbooked — ODBUS or the Bus Operator reserves the right to cancel or reassign that booking, with notice to the customer where reasonably possible.
10. What ODBUS Is Responsible For
  • Issuing a valid ticket that will be honoured by the Bus Operator
  • Providing refund support in the event of an eligible cancellation
  • Providing customer support in case of delays or service issues
11. What ODBUS Is Not Responsible For
ODBUS acts as a facilitator between passengers and independent Bus Operators. As such, ODBUS is not liable for:

  • Delays in a Bus Operator's departure or arrival
  • Conduct of a Bus Operator's staff
  • Bus condition or seating not matching a customer's expectations
  • Trip cancellations by the Bus Operator due to unavoidable circumstances (including breakdowns)
  • Loss, theft, or damage to a passenger's baggage
  • A Bus Operator changing the boarding point or using a pick-up vehicle to reach the departure point
  • A passenger waiting at an incorrect boarding point
12. Security Notice
ODBUS representatives will never ask you for your password, OTP, CVV, or full card details over call, SMS, or email. We will never ask you to install remote-access apps (such as AnyDesk or TeamViewer) to "assist" with a booking. If you receive such a request claiming to be from ODBUS, do not comply, and report it to our support team immediately.

13. Grievance Redressal

If you have a complaint about your journey, please contact ODBUS support within 2 days of your travel date.

Grievance Officer: Name: MD Hussen Designation: Grievance Officer, ODBUS Email: hussen@odbus.in Phone: 9583918888 Address: ODBUS, 3rd Floor, Hotel Rajdhani, Old Station Bazaar, Cuttack-Puri Road, Laxmisagar, Bhubaneswar, Odisha - 751006

14. Communications
By using the Platform, you consent to receiving transactional communications (booking confirmations, updates, support responses) via SMS, email, or call. For details on how we use your information for promotional communications and how to opt out, please see our [Privacy Policy].

15. Intellectual Property
All content on the Platform — including text, logos, design, and software — is the property of OD Tours and Travels or its licensors, and may not be copied, reproduced, or used without prior written permission.

16. Limitation of Liability
To the maximum extent permitted by law, ODBUS's liability in connection with any Booking is limited to the value of that Booking. ODBUS is not liable for any indirect, incidental, or consequential loss arising from use of the Platform or from a Bus Operator's service.

17. Changes to These Terms
ODBUS may update these Terms and Conditions from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the revised terms.

18. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from these Terms or use of the Platform shall be subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha.

19. Contact Us
For any questions about these Terms, contact ODBUS support at 9583918888 or support@odbus.in.